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LUDIQUEforIFAs: Client Support
| The System | Client Support | Data Capture Service | Cost |
| Telephone Support | Free | Annual Licence Benefits | Freebies and *Special Rates* |
| Email Contact Addresses | Free | On Site Training | FREE / £25 per hour |
| Remote Access | Free | Downloads | |
Telephone Support |
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All clients are given mobile and landline Helpline numbers | |
Email Addresses |
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General Enquiries |
info@ludique.co.uk |
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Support |
support@ludique.co.uk |
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Licence Renewal |
accounts@ludique.co.uk |
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Change Requests |
development@ludique.co.uk |
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Data Capture Service | sales@ludique.co.uk |
Remote Support |
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A LUDIQUEforIFAs Expert can remotely access your PC to provide free online training or support using a secure, password protected service. For more information see techinline.net |
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To access techinline remote support service go to https://techinline.net (you may have to install the ActiveX Add In by clicking the toolbar message) |
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Call the LUDIQUE helpline number and quote the on-screen 6-digit code |
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When the support window opens click 'Accept' | |
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The Expert will be able to control your PC remotely while talking you through any queries | |
On-Site Training |
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Basic Training is FREE, takes approximately 1-2 hours per person and is carried out at your offices at the time of installation. Everything that you need to know to maintain your contact and basic policy data is covered - See Data Entry Protocols for further information. Annual licence clients receive up to 10 hours free training. | |
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Initial training for Monthly licence clients and further on-site training for Annual licence clients can be arranged at cost of £25 per hour plus 45p per mile for fuel costs. The focus will be integrating LUDIQUEforIFAs with your business processes and could include e.g. entering fund and valuation information (manually or automated); using management information not just for reporting but also for business development; using mail merges for marketing or TCF processes; - the subjects covered will depend on your particular needs and your business model - See Charts and Reports for further information |
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